First Pass: Ticket Triage

Paste ticket, incident, request or task

Ticket text Paste the email, ticket or work request exactly as it arrived.

Try an example

Press Ctrl + Enter in the box to analyse.

Refine assessment

Confirm what the ticket did not say — the priority recalculates immediately.

Impact — how much, and how badly

Scope

Business consequence

Containment

Impact override

Urgency — what happens if we wait

Deadline

Deadline driver

Harm timing

Workaround

Urgency override

Critical risk

Payroll Payments Security Privacy Student / staff safety WWCC / Safeguarding Compliance Data integrity Critical integration

Priority matrix

Impact and urgency are established from the ticket first. This table is the only place a P number is decided. Selecting a cell explains it — it does not change the assessment.

First Pass: Ticket Triage

Paste ticket, incident, request or task

Result

Refine assessment

Priority matrix

Priority definitions